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Refund Policy

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Please note:

  • Refunds are not available for custom or personalised items, unless the item arrives damaged or faulty.

  • If there is a problem with your order, please contact me within 7 days of delivery so I can resolve the issue for you.

  • If an item is damaged in transit, I may ask for photos so I can raise this with the courier.

I take the utmost care with every keepsake, and I am always happy to discuss your ideas and requirements before starting to ensure you are fully happy with your order.

The Ordering Process

Step One – Choosing Your Clothing
Start by gathering the special clothes you’d like transformed into your keepsake.

  • Memory Bears / Cats & Dogs from baby clothing: around 6 items

  • Memory Bears / Cats & Dogs from adult clothing: 3-4 items

  • Memory Unicorns & Ponies: around 6 items​

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Step Two – How to Order

  • Add to basket 

  • Add a name or date if required

  • Email me with any further requests or call to chat about how you would like your keepsake to look

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Step Three – Sending Your Clothing
Carefully post your clothing to me, including a note with your name and any special instructions. If you’re local, a drop-off option is also available.
Once your order is placed, I’ll email you confirmation with all the details you need to send your items safely.

When Your Clothing Arrives
I’ll send you a message to let you know your items have arrived safely.

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Creating Your Keepsake
Your fabrics will be carefully prepared, lined, and stabilised to make them strong and long-lasting. If you’d like certain fabrics or details placed in a particular way, simply include your request in your note.
Once complete, your keepsake will be sent via Royal Mail 48hr Tracked for peace of mind and safe delivery.

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